Browser calling, the power dialer, inbound routing, recordings, the Call Report, and AI call grading.
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Browser calling, the power dialer, inbound routing, recordings, the Call Report, and AI call grading.
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A full phone system built on your own Twilio or Telnyx numbers. Your team can place and receive calls right in the browser, work a dialing queue, record and transcribe every call, and report on all of it - no desk phone or third-party dialer required.
A floating softphone (the dialer dock) lets reps place and answer calls from the browser. It stays open as you move around the app.
This sample queue has not placed a call. Start moves the first contact into the current-contact area and opens the call controls. The disposition and next-contact controls appear after the call ends.
Build a single-line dialing session from a smart list, segment, pipeline stage, or a manual selection, then dial down the list one contact at a time with an auto-advance countdown you can pause, skip, or end.
Inbound calls can ring a rep's browser, their verified cell or desk phone, or several at once.
Turn on screening for any inbound number to cut down on spam and robocalls. An unknown caller is asked to confirm before the call rings your team, so auto-dialers and silent spam calls drop off instead of ringing through. Optional paid robocall scoring can be enabled per number.
Calls can be recorded automatically, transcribed, and threaded into the contact's conversation, with inline playback. Transcription can use speaker separation so you can tell the rep and the customer apart (this powers AI call grading - see AI and Call Grading).
When no one answers, the caller hears your greeting and can leave a message. The voicemail is recorded, transcribed, saved to the contact's conversation, and announced with a notification. Voicemail email forwarding can email new voicemails to your team with the transcript and a link to listen.
An analytics layer over your calls.
Per-user microphone and speaker selection with a live mic-level meter, a pre-call connection test that reports call quality before you dial, echo and noise controls, and an in-call quality summary surfaced in the Call Report.
Built-in guardrails for outbound calling: a Do-Not-Call list, configurable calling windows (so calls only go out during allowed local hours), and call outcomes (dispositions) you define. These can be required and are enforced server-side.
Calls drive automation. Workflow triggers fire on call completed, no answer, missed, dispositioned, and graded, plus when a recording or transcript is ready, so you can follow up on a missed call, route a low-graded call to a manager, or score a connected call automatically.