Make and receive calls right in your browser, log every call automatically, and see call performance at a glance.
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Seedly includes a built-in phone so your team can call leads and customers without a separate softphone app. Calls are placed and answered in the browser, logged automatically against the contact, and threaded into the same inbox as your messages.
This sample shows the queue before a call. See Power Dialer for session setup. An active call-controls screenshot is still planned.
A dialer is available from anywhere in the app. Open it to:
From a contact record, click the phone number (or the call button) to start a call instantly. Seedly matches the call to that contact automatically, so there is nothing to look up or paste.
Inbound calls to your connected numbers ring in the browser. Answer in one click, and the contact's details appear alongside the call so you know who you are talking to before you say hello.
| Feature | What it does |
|---|---|
| Recording | Calls can be recorded and played back later from the call log |
| Transcript | A written transcript is available for recorded calls |
| Disposition | Tag the outcome of each call (for example, Interested, Left Voicemail, Not a Fit) so your reporting reflects what really happened |
| Notes | Add notes to the call that stay on the contact's timeline |
Every call shows up as a message in the Conversations inbox. A contact's calls and texts are one conversation: the texts they send you, the texts you send from the inbox, and the texts the CRM sends for you: workflow texts, auto-replies, bulk SMS, SMS campaigns, and review requests you send from the Reputation page. A reply you type to a call stays in that thread. Emails and other channels keep their own conversations, and each email campaign keeps its own thread.
Every call is logged automatically with the contact, direction (inbound or outbound), outcome, duration, and the team member who handled it. Open any contact to see their full call history, or review calls across your whole account from the call log.
From your dashboard, the Call Report gives you a performance view across all your calls for any date range.
| Metric | What it measures |
|---|---|
| Total Calls | Every call placed and received |
| Connected | Calls that actually reached a person |
| Connect Rate | The share of calls that connected |
| Avg Duration | Average length of a call |
| Talk Time | Total time spent on connected calls |
| Capability | Detail |
|---|---|
| Browser calling | Place and receive calls in the app with a keypad, mute, hold, and voicemail drop |
| Click to call | Start a call from any contact in one click, matched automatically |
| Logging | Every call recorded against the contact with direction, outcome, duration, and owner |
| Recordings & transcripts | Play back recorded calls and read written transcripts |
| Dispositions | Tag call outcomes for accurate reporting |
| Unified inbox | Calls thread alongside messages in Conversations |
| Reporting | Total calls, connect rate, talk time, outcomes, dispositions, and a rep leaderboard |